Store Politics

Returns & Store Credit Policy

Exchanges are accepted within 7 days from the date of purchase, provided the item is in its original condition, unused, unwashed, with no visible signs of wear, and with original tags attached.

Items must be returned in new condition, free of makeup stains, deodorant marks, fragrances, or any other visible signs of use.

All sale, clearance, accessories, and swimwear items are final sale with no exceptions.

No refunds will be issued.

A store credit equal to the value of the returned item at the time of purchase will be issued. Store credit must be used within 30 days of issuance.

We reserve the right to reject any return that does not comply with this policy.

Return Address

All returns must be sent to the following address:

44 Calle Salmon

Playa de Ponce

Ponce, PR 00716

Shipping Disclaimer

Customers are responsible for all return shipping costs. Palu Boutique is not responsible for shipping fees, lost packages, or untraceable shipments. We strongly recommend using a shipping carrier that provides tracking services.